FREQUENTLY ASKED QUESTIONS
- When will I receive my GlamBox?
GlamBoxes are delivered from the 25th of the month to the end of the month.
- Is there a delivery charge?
If at the time of subscribing you pay by card, there is no delivery charge. If you choose to pay by Cash On Delivery, there will be a one-time delivery charge of 25AED at the time your first GlamBox is delivered to you.
- What service do you use to deliver the GlamBox?
We use a variety of different couriers to deliver all our boxes. For any shipping inquiries about the delivery service please email us at email@example.com and we would be glad to help you on in any way.
- Where do you deliver?
GlamBox delivers across the UAE & KSA (please check the list below for Non-Delivery Areas), however we will very soon be delivering across the GCC (Gulf Council Corporation), and throughout the MENA (Middle East and North Africa), so stay tuned!
Abu Dhabi (Non-Delivery Areas): AFTER AIRPORT SITE OFFICE, AL BAHIA, AL FALAH, AL KHATAM , AL KHAZNA, AL RAHA, AL RAHBA, AL REEF, AL SAMHA, AL SILA, AL WATBA, ASAB, BAINOONA, BANIYAS, BEDA ZAYED, BUHASA, DAS ISLAND, DELMA ISLAND, GANDOOT, GHAYATI , GUWAIFATH, HABSHAN, JABEL DHANA, JOURN YA FOUR, Khalifa City A, Khalifa City B, LIWA, MADINAT ZAYED CITY, MAFRAQ, MIRFA, RUWAIS, SAHAMAH, SHAMKA, SILA, SIR BANIYAS, SUWEHAN, SWAMAK, TARIF, TAWEELAH, YAS ISLAND
Deliveries cannot be made to islands that come under Abu Dhabi jurisdiction, all security controlled zones and defense areas.
As an alternative arrangement, these shipments can be held at the Aramex Abu Dhabi office for the subscriber's collection between 0730-1930 hrs.
AJMAN (Non-Delivery Areas): MANAMA (AJMAN), ABU HURABAH, ABU KRAYYAH, ABU SAMRA, AFLAJ DISTRICT, AIN AL FAYDA, AJBAN, AL ARAAD, AL DAHMA, AL DHAHER, AL DHAHIRA, AL FAQAA, AL FOAH, AL HAYER, AL KHAZNA, AL QISAIS, AL QUAA, AL RAWDAH, AL SAA, AL SAAD, AL SHUWAIMAH, AL WAGAN, AL-HAYER, AL-REMAH, AL-WAGAN, GAHREBAH, JABEL HAFEET, KHATIM AL SHIKLA, MALAGIT, MASAKIN, MEZYAD (AFTER CAMP), NAHEL CITY, NEIMA, REMAH, SHAIB AL ASHKHAR, SHWAIB, SWEIHAN, UMM GHAFA, UMM ZAMOOL, AL SAAD, YAHAR
DUBAI (Non-Delivery Areas): MADAM (AFTER DHAID), Inner areas of Hatta, Oman-Hatta Rd (After Dragon Mart), Arab Heavy Equipment (Next to Ajman Fish Market), SHAHMA RESIDENTIAL AREA (DHAID), FASIL AREA, AL MANEYAEI, MANAMA, SHAWKHA ,AL RUWAYYA (ALAIN RD).
FUJAIRAH (Non-Delivery Areas): AL AQAH AREA, FARFAR, HALA AREA, MARGAM(FUJEIRAH), ROLL DADNA, SHIJI – FUJAIRAH, SIJI AL HAIL (CURSHERS/ DUSAN SITE), WADI AL ABADALA, WADI AL HELO, WADI MAI, ZUBARA, QARAYYA
RAS-AL-KHAIMA (Non-Delivery Areas): ADAN, AL-JEER, BURAIRATH, KHATH, SHAMM, TAWAIN, WADI BANIYAN TREE.
SHARJAH (Non-Delivery Areas): AL DHAID (SUHAILA AREA), AL MALAIHA, FALAJ AL MULLA (AL JAWAD), FALAJ AL MULLA (LEBSA), FALAJ AL MULLA (MEHTAB), INTERCHANGE # 10 & 11 (INSIDE), QURAYYA, SUWAYDAN, THOBAN , WADI AL SEDAR
Across GCC: Also, we will soon be delivering across the GCC (Gulf Council Corporation), and throughout the MENA (Middle East and North Africa), so stay tuned!
- Do you deliver internationally?
We currently only deliver within the United Arab Emirates and Saudi Arabia.
- Do I need to be present when the GlamBox is delivered?
Someone must be present to accept the delivery from our courier partner; please make sure to properly enter your address and phone number when signing up. The courier will call to arrange a delivery – failure to respond to coordinate a delivery will result in the return of your GlamBox. Please look out for their call!
- I have not received my GlamBox. What must I do?
First, verify that your address and phone number were properly entered under your profile (just log on to your account to verify); second, ensure that the purchase transaction was successfully completed. Finally, please refer to your tracking email and use the courier’s website to check the current status of your shipment. If despite these attempts you have not received your GlamBox within a few days of receiving the email containing your tracking number, please send us an email to firstname.lastname@example.org including the following details: name, email, transaction date and subscription purchased.
- Will I be able to track my shipment?
We offer shipping through professional courier services. Once your box has been shipped you will receive an email containing your tracking number. You may use the tracking number on the courier’s website for up to date tracking information about your shipment’s status.
- What if I want to change my address?
Subscribers can change their shipping address and box recipient at any time directly from their My Account Information page. To do so, log in and click the My Account Information button in the menu. Next, click on the Edit button under Default Shipping Address to update your address.
If you need any assistance, please email us at email@example.com and we can help you update your information.
- What do I do if I don’t receive my tracking number in my email?
If this happens, please check your spam email and add firstname.lastname@example.org to your safe sender’s list. If you still did not receive it, then please contact us at email@example.com and we will help you with tracking your order.